Payment policy
In short: after you choose a plan we send you a secure payment link or an invoice. You can pay by credit or debit card, Apple Pay, Google Pay, wire transfer, or Pay by Bank if you are in the United Kingdom.
1. How billing works
We do not take payment details through this website. When you choose a plan or request a quote, we confirm your requirements by email and then send you one of the following:
- A secure payment link hosted by our payment provider, where you can pay instantly by card, Apple Pay, Google Pay or Pay by Bank; or
- An invoice (PDF) with our bank details for wire transfer, together with a payment link for card and wallet payments.
Your plan is activated once payment is confirmed. Card and wallet payments are confirmed instantly; bank transfers usually within 1 to 3 business days.
2. Accepted payment methods
UK only
Cards. Visa, Mastercard and American Express, processed by our PCI-DSS compliant payment provider. We never see or store your full card number.
Apple Pay and Google Pay. Available on the payment link on compatible devices and browsers.
Wire transfer. The invoice includes IBAN and BIC for SEPA transfers in EUR and international details for USD or GBP. Please use the invoice number as the reference. Charges applied by your bank are your responsibility.
Pay by Bank (United Kingdom). Customers with a UK bank account can pay directly from their bank through open banking: choose Pay by Bank on the payment link, select your bank and approve the payment in your banking app.
3. Currencies and taxes
You can pay in US dollars (USD), euros (EUR) or pounds sterling (GBP). Monthly prices: Starter $29 / €27 / £23 and Growth $55 / €51 / £44. Your payment link or invoice is issued in the currency you choose. Prices exclude VAT, which is applied according to your billing country and shown separately. EU businesses with a valid VAT number are invoiced under the reverse-charge mechanism.
4. Billing periods and renewals
- Starter and Growth are billed monthly in advance.
- Custom plans are billed as set out in your agreement.
- Before each renewal we send a new payment link or invoice, payable within 7 days.
- If a renewal is not paid by the due date the agent is paused until payment is received. Your configuration and data are kept for 30 days.
5. Upgrades and downgrades
Upgrades take effect immediately and we invoice only the pro-rated difference. Downgrades take effect at the next renewal.
6. Receipts and invoices
A receipt is emailed after every payment and an invoice is issued for every charge. To correct billing details write to support@palagent.online.
7. Failed or disputed payments
If a payment fails you can try again with the same link or another method. Please contact us before opening a dispute with your bank; we resolve billing issues quickly.
8. Security
Payment links use HTTPS and are hosted by our regulated payment provider. We will never ask you to send card details by email, chat or phone.
9. Refunds and contact
Refunds follow our refund policy. Billing questions: support@palagent.online · +34 615 37 38 90 · Riera d'en Nofre 2 D, P03 A, 08970 Sant Joan Despí, Barcelona, Spain